CCSI has been a Delcam sales distributor partner since 1994, managing sales and support operations for Delcam’s brands out of its Rockford, Ill., office, as Mary Shaw, Delcam’s marketing manager, explained to IMT Machining Journal. CCSI Co-Founder and President Andy Bergstrom and the CCSI staff will now work directly under the Delcam North America name with CCSI’s customers, as Bergstrom explained in a statement.
“For CAD CAM Systems software customers, everything will be business as usual,” he said. “I am pleased to confirm that the software staff at CAD CAM Systems have become employees of Delcam North America, ensuring that any impact to customers will be minimal. They will continue to receive the highest level of support and services that they have received from the same people. However, CCSI will now have the whole Delcam organization as a resource.”
Delcam’s new regional direct office is located in CCSI’s former location, 5291 28th Ave in Rockford. The office joins five other Delcam direct offices in North America, located in Salt Lake City; Philadelphia; Pasadena, Calif.; Windsor, Ont.; and Toronto.
Delcam’s Illinois direct office will focus on CAD/CAM solutions and product support services for CCSI’s “hundreds” of Illinois and Iowa customers, according to Shaw. As she explained, the office is already open for business, and focuses on expanding sales and support work for all of Delcam’s brands. Bergstrom made clear that the joining of CCSI’s software and customer service experience with Delcam’s support and name brand will result in expanded service for the regional customer base, which includes “multinational organizations [as well as] companies of all sizes in the [mold], die, pattern, and prototyping industries.”
“In the longer term, additional investment in the sales and support operations will mean an increase in staff so that Delcam customers in the area can be provided with an even better service,” he added.
“CAD CAM Systems has enjoyed considerable success in developing a large and diverse customer base for Delcam’s products, and is recognized for providing excellent support to those customers,” said Glenn McMinn, Delcam North America’s president. “We are planning significant investment to expand the organization and achieve even more business in the region.”
McMinn said CCSI gives the company a “firm foundation to support our expansion plans.”
When asked what other expansion efforts Delcam will undertake in Illinois, Shaw said that specifics will be revealed in the future.
CAD CAM Systems was founded in 1986 by Andy Bergstrom and Jim Epperson, and became a Delcam reseller in 1994. From 1996, the company matured a contract CNC machining wing reliant on Delcam software and programming, until it was spun off in 2008 into its own company, Azimuth CNC.
Delcam provides a number of CAD/CAM software and programming solutions for a wide variety of manufacturing operations, including the PartMaker machine tool software, which is compatible with an expanding catalog of CNC machine tool brands. For more information on PartMaker, see this video interview IMT Machining Journal conducted with Hanan Fishman, president of Delcam’s PartMaker division, and this article about PartMaker’s four- and five-axis programming capabilities.
Delcam has also announced the release of two new programming suites, PowerSHAPE 2014 and FeatureCAM 2014. PowerSHAPE 2014, announced last week, provides programmers with the ability to reverse engineer production parts for tooling. The software updates The Solid Doctor releases by improving the application’s ability to reverse engineer the tooling function by operating a Smart Feature Manager that combines similar operations and speeds up their performance.
FeatureCAM 2014, which will be released at EMO Hannover 2013 in Germany, Sept. 16-20, is the latest update of Delcam’s long-running programming software, with improved functionality and ease of use.